Frequently Asked Questions
Everything you need to know about your OTB Boots experience.
How long does shipping take for my OTB Boots order?
Standard domestic shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your boots sooner.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn boots in their original packaging. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
How do I know which size to order?
Most of our boots run true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements for both length and width.
Are OTB Boots covered by a warranty?
Yes, all our footwear comes with a 6-month limited warranty against manufacturing defects in materials and workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How should I care for and clean my leather boots?
To maintain the longevity of your boots, we recommend wiping them with a damp cloth after use and applying a high-quality leather conditioner every 3 to 6 months.