Returns & Exchanges
At OTB Boots, Inc., we stand by the quality of our footwear and offer a 30-day window for returns or exchanges on all unworn items in their original packaging. We aim to ensure every customer finds their perfect fit with a seamless and transparent return process.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.
Pack and Ship
Place the boots in their original box, secure them in a shipping mailer, and drop off the package at any authorized carrier location.
Inspection and Refund
After our team inspects the returned footwear for quality assurance, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing